APP Privacy policy
Last updated: [December15, 2025]
VetMew (“we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect your personal and pet-related information.
We may collect the following information:
Account Information: Email address used for registration and login.
Pet-Related Data: Pet name, breed, age, gender, neuter/spay status, and any pet information you voluntarily share in conversations.
Usage Data: Device details, app interaction logs, and general usage metrics.
We use collected data to:
Operate and improve the Service
Personalize AI responses and recommendations
Manage subscriptions and payments
Communicate service updates and provide user support
We do not sell or trade your personal or pet data to any third party.
We do not sell your personal data to third parties. We may share limited data with service providers (e.g., payment processors, analytics tools, or cloud hosting) solely for operational purposes. These providers are contractually obligated to keep your data secure and use it only for the purposes we specify.
We may also disclose data when required by law and relative regulations.
We have implemented industry-standard encryption and access controls to safeguard the confidentiality, integrity, and availability of Your Personal Information. Your Personal Information is stored on secure networks, accessible only to authorized personnel who possess unique access credentials and are contractually obligated to maintain its strict confidentiality. However, no system is absolutely secure.
Your data is retained as long as your account remains active.
Upon deletion request, your personal and pet data will be permanently erased within a reasonable time.
VetMew is intended solely for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13.
If applicable state law requires a higher minimum age (e.g., 16 or 18), the state law shall take precedence.
If a user does not meet the legally required age threshold and their registration or use application is rejected by the Apple App Store or Google Play Store, the decision and handling by the respective app distributor shall govern.
Your Rights
you have certain rights regarding your personal data. These include:
Right to be Informed
Right of Access
Right to Rectification
Right to Erasure (Right to be Forgotten)
Right to Restriction of Processing
Right to Data Portability
Right to Object
Right not to be Subject to Automated Individual Decision-Making, Including Profiling
Right to Withdraw Consent
You may request access, correction, or deletion of your data at any time by contacting support@vetmew.com
We may update this Privacy Policy periodically. The latest version will always be available in the app.