APP Terms of Use

Terms of Service

Last updated: [December15, 2025]

 

Introduction

Welcome to VetMew (collectively, "VetMew", "we", "us", or "our"). VetMew provides you with a mobile application and related services (collectively, the "Service"). These Terms of Use and our Privacy Statement (collectively, these "Terms") set forth the terms and conditions governing VetMew’s provision of access to the Service to you. By creating an account or using the Service, you agree to be bound by these Terms. We hope you will find the VetMew Service informative and engaging.

 

1. CHANGES TO TERMS

These Terms’ Effective Date is at the top of this page. We reserve the right to amend these Terms (though infrequently) and will notify you of any material changes via this page—with advance notice when possible. No changes will be retroactive unless required by law.

Your continued use of the Service after the amended Terms take effect constitutes acceptance of the revisions, which supersede all prior versions. We recommend reviewing these Terms each time you access or use the Service and retaining a copy for your records.

 

2. ADDITIONAL TERMS

Certain VetMew services (e.g., mobile applications, sweepstakes, offers) may be subject to supplementary terms presented with the service. You must agree to these additional terms to use such services. These Terms and any supplementary terms are equally binding; in the event of an irreconcilable conflict, the additional terms shall prevail.

 

3. DESCRIPTION OF OUR SERVICE

VetMew provides AI-powered pet health management tools to help pet owners gain deeper insights into their pets and care for them in a smarter, more scientific way. Our AI assistant is here to answer your everyday pet care questions, offer wellness tips, and generate tailored guidance based on your input.

 

IMPORTANT NOTICE: All information provided by our AI is for reference and educational purposes only. It's compiled from publicly available scientific and medical sources. Any medication names mentioned are derived from established pharmacopoeias or public information and should not be used as a basis for diagnosis or prescription.

AI-generated content is never a substitute for professional veterinary advice, diagnosis, telemedicine, treatment plans, prescriptions, emergency care, or pharmaceutical services. Always consult a licensed veterinarian before making any health decisions or administering medication to your pet.

The information presented and generated by the AI platform is intended for reference purposes only and does not constitute an endorsement of any such content or information by us. No warranties are provided, and we assume no liability for any outputs, content, or information produced by the AI.

 

4. REGISTRATION

To use certain features, you must register with a valid email address and provide certain information (collectively, “Account Information”).

You are responsible for maintaining the confidentiality of your account credentials and ensuring all information provided is accurate.

 

5. ACCOUNT AND SECURITY

Upon registration, you shall establish a User ID, password, and/or other secure login information (collectively, the "Login Credentials"). You are expressly prohibited from disclosing your Login Credentials to any third party or permitting any third party to utilize your Login Credentials. Each user is permitted to maintain one and only one account in their individual capacity.

You must notify us immediately upon becoming aware of any unauthorized use of your Login Credentials or account, or any other breach of security. In the event we suspect unauthorized access to your account, you agree to promptly change your Login Credentials upon our request and to undertake any further related actions we may reasonably require.

We shall not be liable for any loss or damage arising from: (i) your failure to comply with the foregoing obligations; or (ii) any unauthorized use of your Login Credentials or account and any transactions conducted thereunder. You shall bear sole responsibility for any such loss or damage, provided, however, that the foregoing shall not apply to the extent such unauthorized access is attributable to our failure to maintain the security of your Login Credentials as required.

 

6. PET PROFILES AND SHARED INFORMATION

Profile Data: To get started, you can create a pet profile by providing basic information such as your pet’s name, breed, age, gender, and neuter/spay status.

Conversational Data: During interactions with our AI, you may voluntarily share additional context about your pet’s diet, behavior, medical history, or current symptoms.

How We Use This Information: By providing this data, you consent to its use for personalizing your AI-driven experience and for enhancing the overall quality and accuracy of our AI models.

Important Privacy Note: Please refrain from sharing any personally identifiable information or Pet’s confidential medical records within chat conversations to protect your privacy.

 

7. USER-SHARED INFORMATION PROHIBITIONS

All information shared by users must not:

       Defame any individual or make libelous statements about others;

       Include another person’s personally identifiable information (PII) that facilitates identification or direct contact;

       Be false, misleading, or factually inaccurate (when asserting facts), or convey views that are not genuinely held (when sharing opinions);

       Contain obscene, objectionable, hateful, discriminatory, or incendiary content;

       Involve bullying, insulting, harassing, intimidating, or humiliating others;

       Include threats, abusive language, or invasions of another’s privacy, or cause distress, inconvenience, or unwarranted anxiety;

       Promote, feature, or incorporate sexually explicit material or content depicting child sexual abuse;

       Infringe on any third party’s intellectual property rights, including but not limited to copyrights, database rights, trademarks, or other proprietary interests;

       Violate any legal obligations owed to a third party, such as contractual commitments or confidentiality duties;

       Impersonate any person, or falsely represent one’s own identity or affiliation with any individual, organization, or entity;

       Create a misleading impression that the information originates from VetMew if it does not;

       Contain unsolicited promotional content, advertisements, political advocacy, contests, raffles, or solicitation materials;

       Be irrelevant to the Site, business service, product, or forum where the information is shared;

       Breach any applicable laws, regulations, or rules, or promote illegal content, activities, or acts of violence;

       Advocate for, promote, incite, or assist in the commission of any unlawful act or criminal offense;

       Include a statement that you know, believe, or have reasonable grounds to believe will be interpreted by the public (to whom it is or will be made available) as a direct or indirect encouragement, inducement, or incitement to commit, prepare, or instigate acts of terrorism.

 

8. SUBSCRIPTION AND PAYMENT

Billing: Services are available via subscription (Weekly, Monthly, Annual). Payments are processed securely via the Apple App Store or Google Play Store ("App Distributors").

Auto-Renewal: Your subscription will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period in your Account Settings.

Cancellation: You must cancel your subscription directly through the App Distributor’s settings. Uninstalling the App does not cancel your subscription.

Refunds: All refund requests must be directed to the App Distributor (Apple or Google). VetMew does not have the ability to process refunds for in-app purchases directly, and we do not offer pro-rated refunds for unused time.

 

9. TERMINATION OF OUR SERVICES

You may terminate your Account at any time by submitting a written notice to VetMew via the designated contact methods provided in the "Contact Us" section. Upon receipt of such termination request, VetMew will complete the processing within thirty (30) business days. After the Account is terminated, you will no longer be able to access the Account nor use the relevant Services that require an Account to function.

 

10. DISCLAIMER– PLEASE READ THIS SECTION CAREFULLY

Service Level Commitment: We operate our APP and provide our Services with a commercially reasonable level of skill and care. Beyond the warranties expressly set forth in these Terms or any additional terms provided upon your service registration, VetMew disclaims all other warranties regarding the Services.

"As Is" Basis: All content made available through the Services are provided on an "as is" and "as available" basis. We make no representations, warranties, or guarantees—whether express or implied—regarding the accuracy, completeness, or timeliness of any such materials.

Service Availability: We do not guarantee that our Services will be continuously available or uninterrupted. Access to the App and/or any portion of our Services may be suspended, withdrawn, or restricted at any time without notice for any reason, including system failures, maintenance, repair, or circumstances beyond our control.

Security and Viruses: We do not warrant that our App will be entirely secure or free from bugs or viruses. As with any other application, you assume full responsibility for any risks associated with viruses, worms, Trojans, or other destructive elements when accessing our App. You are responsible for configuring your own IT systems, software, and platform securely and taking all necessary precautions before using our App. We strongly recommend using your own reliable virus protection software.

 

11. LIMITATION OF LIABILITY – PLEASE READ THIS SECTION CAREFULLY

  1. In the event of our non-compliance with these Terms, our liability shall be strictly limited to losses or damages that are foreseeable and directly result from our breach of these Terms or our failure to exercise commercially reasonable care and skill. We shall not be held liable for any losses or damages that are not foreseeable. For the purposes of this Agreement, losses or damages are deemed foreseeable only if: (a) they manifest as an obvious consequence of our breach; or (b) they were within the contemplation of both Parties at the time this Agreement was entered into.
  2. Notwithstanding any other provision herein, nothing in this Agreement shall operate to exclude or limit our liability for:

          Damages arising from our intentional misconduct or gross negligence;

          Fraud or fraudulent misrepresentation;

          Any other liability which cannot be lawfully limited or excluded under applicable law.

  1. Even in instances where losses or damages are foreseeable, we expressly disclaim any and all liability to you for any losses or damages, whether arising in contract, tort (including negligence), breach of statutory duty, or under any other legal theory, that originate from or are in connection with the following:

          Loss of profits, sales, business, or revenue;

          Business interruption;

          Loss of anticipated savings;

          Loss of business opportunities, goodwill, or reputation;

          Loss or corruption of data;

          Any indirect or consequential losses or damages;

          Any transactions or dealings with any third party, or any products or services procured from any third party.

  1. To the maximum extent permitted by applicable law, we hereby exclude:

          All implied conditions, warranties, representations, and other terms of any kind; and

          All liability for any losses or damages incurred as a result of the use of, or reliance upon, any third-party services.

  1. We shall not be deemed to be in breach of this Agreement or otherwise liable for any failure or delay in the performance of our obligations hereunder to the extent that such failure or delay is attributable to: (a) your acts or omissions; or (b) force majeure; or (c) any other cause beyond our reasonable control. Upon the occurrence of any such event of force majeure, we shall promptly notify you and our obligations shall be suspended for the duration thereof. If such force majeure event persists and gives rise to a substantial risk of significant delay, you may terminate this Agreement by providing us with written notice.
  2. Our total aggregate liability to you for all claims, losses, or damages, howsoever arising (whether in contract, tort, breach of statutory duty, or otherwise), in connection with this Agreement or the Services provided hereunder, shall in no circumstances exceed the total amount of subscription fees actually paid by you to us in the twelve (12) month period immediately preceding the event giving rise to the first such claim.

 

12. INTELLECTUAL PROPERTY

All content, technology, and design within VetMew are owned or licensed by us. You are granted a limited, non-commercial license to use the Service.

The Services and all of their original content (including the AI chat responses), features, and functionality are and will remain the exclusive property of VetMew AI. The Services are protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

 

13. DISPUTE RESOLUTION– PLEASE READ AREFULLY

  1. Negotiation：All disputes arising out of or in connection with the services, use of this APP, or this Agreement (including but not limited to disputes regarding the validity, interpretation, performance, breach, and termination of this Agreement) shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party may initiate arbitration.
  2. Governing Law：This Agreement, its formation, performance, interpretation, and all disputes arising out of or in connection therewith shall be governed by and construed in accordance with the laws of the People's Republic of China, including its conflict of laws rules.
  3. Arbitration Institution：If the dispute cannot be resolved through negotiation, either party shall have the right to submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with its arbitration rules in effect at the time of applying for arbitration. The arbitral award is final and binding upon both parties.
  4. Composition of the Arbitral Tribunal：The arbitral tribunal shall consist of three arbitrators. Each party shall appoint one arbitrator, and the two appointed arbitrators shall jointly select the third arbitrator to serve as the presiding arbitrator. If either party fails to appoint an arbitrator within the time limit prescribed by CIETAC, CIETAC shall have the right to make such appointment on its behalf.
  5. Arbitration Language：The arbitration proceedings shall be conducted in English.
  6. Place of Arbitration：The place of arbitration shall be Shenzhen.
  7. Effect of the Arbitral Award：The arbitral award shall be final and binding on both parties. Both parties shall perform the arbitral award in full and shall not appeal to any court or other authority against the award.
  8. Bearing of Arbitration Costs：The arbitration costs (including the arbitrators’ fees, the fees of the arbitral tribunal, and actual expenses) shall be borne by the losing party, unless the arbitral tribunal makes a different ruling.
  9. Independence of the Clause：This Dispute Resolution Clause shall be independent of other clauses of this Agreement. Any modification, rescission, termination, assignment, invalidity, ineffectiveness, unenforceability, revocation, or non-formation of this Agreement shall not affect the validity of this Dispute Resolution Clause.

 

14. CONTACT US

For questions, contact us at support@vetmew.com; If you have any questions or comments regarding these Terms, this Platform, or the relevant Services, please feel free to contact us. For specific data privacy requests, please send an email to: support@vetmew.com. All types of requests may also be delivered by mail to the following address: Room 3801, 38th Floor, Gemdale Viseen Center, Shenzhen, Guangdong Province, People's Republic of China, Postal Code: 518000.